TriggerPointRelief.com Policies
Product Shipping
Within the United States – Direct purchases from TriggerPointRelief.com using PayPal are charged a flat shipping rate that is guaranteed. Shipments from TriggerPointRelief.com will normally be made within two business days by U.S. Priority Mail. Because shipments are coming from Alaska, there may occasionally be transit delays due to inclement weather. U.S. domestic shipping and handling charges are noted on the Store page. Purchases made through other distributors are shipped independently of TriggerPointRelief.com and the associated costs of shipping and handling are assessed by that seller. Purchases made through Amazon.com are shipped by TriggerPointRelief.com, but the shipping costs are calculated and charged by Amazon.com.
International – International mail is no longer offered through TriggerPointRelief.com because costs of tracking are prohibitive. Please use the other options, including the membership website. Amazon may ship to other countries; please see their associated websites.
Warranty and Return Policy
This product is guaranteed free from defects for 30 days from the date of purchase, or your product will be replaced free of charge upon return of the original product. E-mail support@triggerpointrelief.com for a return authorization, and tell us the nature of the defect and your registration code. Your registration code will be inactivated. If you choose to purchase a product that your system does not support, you do so at your own risk. If parts of the CD ROM/Flashdrive are not working properly on your computer, please first attempt to solve the problem by visiting our troubleshooting page. If that does not solve the problem, then you will be required to provide information regarding your type of computer, browser, and software, so that we can help you troubleshoot the problem. You may be required to change the security settings on Internet Explorer to allow the content to run on your computer. Returns will be accepted for defects only, and product will be replaced only, and not refunded.
Please enclose the packing slip enclosed with the CD ROM/Flashdrive along with the original packaging verifying your purchase from Alaskan Natural Care Inc. By opening the CD/Flashdrive wrapper, you are agreeing to this warranty and return policy.
If you are unsure whether this CD ROM/Flashdrive meets your needs, please see sample chapters located at triggerpointrelief.com prior to removing the wrapper. If you decide you want to return an unopened package, you may do so, and a $10 shipping & handling fee will be deducted from the refund.
Do not return the product with a receipt signature required – it will not be picked up at the post office and will be returned to you. If you want tracking, return the product via UPS or FedEx.
Registering Your CD-ROM/Flashdrive
It is important to register your complete information within 21 days of purchase in order to be eligible for technical support. If we cannot verify that you purchased the product, know how to contact you, or what operating system you use, we cannot offer technical support for your purchase. Your information will go no further than our registration list for verification of purchase and technical support. Please include your name and registration code along with any requests for technical support.
The Registration number is now located inside the case, behind the CD ROM/Flashdrive on a white sticker, rather than on the back of the case as with earlier editions of the CD-ROM. You must have an internet connection in order to register online. The registration process requires accepting a “cookie” on your computer.
Note to Mac users: Your default browser, Safari, does not accept cookies. This setting cannot be changed. If you wish to register via the internet using a Mac, you will need to temporarily switch your default browser to Internet Explorer, which also comes standard on your machine.
The CD ROM/Flashdrive is intended for use on one computer, and copying the CD ROM/Flashdrive is a violation of United States Copyright laws. By using the CD ROM/Flashdrive you are indicating acceptance of the License Agreement included with the CD ROM/Flashdrive.
Requisite CD-ROM/Flashdrive Software
If you are unable to view portions of the CD ROM/Flashdrive, you may not have the necessary software installed on your computer. Not all computers come with Macromedia Flash and Adobe Acrobat pre-installed. This does not mean there is something wrong with the CD ROM/Flashdrive. On the bottom of the menu on the left, there is a button that says “Required Software Installation.” You can select the needed software from the next page. All computers install software differently, so if your computer does not make the process for installing the downloads clear, try visiting the Troubleshooting page.
Technical Support and Help
If the instructions and methods listed in the troubleshooting page do not solve your problem, don’t fret! Technical support by email is available at support@triggerpointrelief.com. Please note that I do my best to respond to email inquiries within two business days during Alaska Standard Time (AST) business hours (that’s 4 hours different from the East Coast). Because I treat patients, run a clinic, and sometimes travel to remote areas that don’t have computer access, that is not always possible. In these circumstances, I will respond to your e-mail or call as soon as possible, and thank you for your patience.